Pussyy is committed to providing a safe entertainment environment for all Malaysian players. Gambling should be enjoyable — and we provide the tools and information to help it stay that way.
What we genuinely believe — and how we back it up
"At pussyy, we believe that a great gaming experience starts with player wellbeing. Every feature we build — from deposit limits to session timers — reflects our conviction that entertainment and responsibility are not competing values. They are the same thing."
— Pussyy Player Protection Team
Pussyy serves hundreds of thousands of players across Malaysia — from Kuala Lumpur and Petaling Jaya to Penang, Johor Bahru, and Shah Alam. With reach comes responsibility. We have invested significantly in responsible gambling infrastructure because we understand that a small number of players may develop difficulties with gambling, and those players deserve meaningful, accessible support — not just fine print.
This page explains exactly what tools are available to you, how to access them, and where to turn if you — or someone you know — needs support. Everything on this page applies to all pussyy members. No special requests, no waiting periods for activating restrictions. If you need a tool to protect yourself, it is available immediately.
We also strictly enforce our 21+ age policy. Online gambling is not appropriate for anyone under 21, and we deploy active age verification at registration and ongoing monitoring to uphold this requirement. If you are under 21, please do not attempt to register on pussyy.
All tools are free, instant, and accessible from your account settings at any time.
Set a maximum deposit amount per day, per week, or per month in MYR. Once your limit is reached, the cashier will decline further deposits until the period resets. Reductions take effect immediately. Increases are subject to a mandatory 24-hour cooling-off period to prevent impulsive escalation.
Define the maximum net loss you are comfortable with over any rolling period. Once your loss limit is reached, further wagering is paused automatically until the period resets. This tool is particularly useful for players who find it difficult to step away during a losing run.
Set a maximum session duration and pussyy will display a reminder when your chosen time is up. A consistent awareness of time spent is one of the simplest and most effective responsible gambling habits. Reminders are available from 30 minutes to 4 hours.
Request a cool-off break of 24 hours, 72 hours, or 7 days. During a cool-off, your account remains open but you cannot deposit, wager, or claim bonuses. You may still withdraw any existing balance. Ideal if you feel your play is becoming more frequent than you intended.
Self-exclusion closes your account for a defined period — 30 days, 90 days, 180 days, 1 year, or permanently. Exclusions take effect immediately upon confirmation. During the exclusion period, attempts to log in will be blocked and marketing communications will cease. This cannot be reversed within the chosen period.
You may opt out of all bonus offers, promotional emails, SMS communications, and in-platform pop-up offers at any time. This includes VIP event invitations and loyalty programme notifications. Opt-out is immediate and does not affect your ability to play or your existing account balance.
To activate any of these tools, visit Account Settings on the Website or contact our live chat support team. All tools are implemented immediately upon request — no delays, no callbacks required.
Following these principles will help ensure that gambling remains a positive, controlled form of entertainment for you.
"The most important thing about gambling is knowing exactly how much you are willing to lose before you start — and sticking to it no matter what happens."
Decide on a fixed MYR amount you are comfortable losing before each session. Treat this as the cost of your entertainment — like a cinema ticket or a dinner out. When it is gone, the session is over.
Increasing your bets to recover losses is one of the most dangerous gambling behaviours. Losses are part of the game. Accept them, and walk away rather than escalating. No bet is guaranteed to win back what you have lost.
Use pussyy's session reminder tools. It is easy to lose track of time when you are watching live football or playing Baccarat — use built-in timers to stay aware of how long you have been playing.
Avoid gambling when you are tired, stressed, emotionally distressed, or under the influence of alcohol. Impaired judgement leads to impulsive decisions. Your best gambling sessions happen when you are clear-headed and calm.
Gambling should be one of many leisure activities in your life — not the primary one. Maintain strong relationships, hobbies, and activities outside of gaming. If gambling is displacing other interests, that is a signal worth noting.
All casino games have a built-in house edge. Sports betting outcomes are uncertain. There is no system, strategy, or pattern that guarantees long-term profit. Play for the experience, not the expectation of consistent winnings.
Recognising these signs in yourself or someone you care about is the first step toward getting help. There is no shame in acknowledging that gambling has become a problem.
Regularly depositing amounts you cannot afford to lose, borrowing money to gamble, or using essential household funds for betting.
Feeling compelled to keep playing after a loss in order to win back money, regardless of how late it is or how much has already been lost.
Concealing the amount of time or money spent gambling from family, friends, or a partner because you know they would be concerned.
Using gambling as a primary way to cope with negative emotions, stress, anxiety, loneliness, or boredom rather than as a leisure activity.
Repeatedly attempting to reduce or stop gambling and failing, or feeling irritable and restless when trying to cut down.
Missing work, study commitments, or family obligations because of gambling, or prioritising gambling over important personal relationships.
If you recognise any of these signs in your own behaviour, please use pussyy's self-exclusion tool immediately and reach out to one of the support organisations listed below. You are not alone, and help is available.
Reflect honestly on these questions. There are no right or wrong answers — only honest ones. This is not a diagnostic tool, but a starting point for self-reflection.
If you answer "Yes" to three or more of these questions, we encourage you to speak with a professional counsellor or contact one of the support resources listed on this page.
The following organisations offer confidential, professional support for gambling-related concerns. All contact details below are text-only references — please search for the relevant organisation to reach them.
Malaysia's national social welfare hotline. Provides counselling and referral services for individuals facing personal, financial, and addiction-related difficulties.
15999Available 24 hours / 7 days a week
International gambling support and counselling service with resources available in English. Offers online chat, telephone support, and self-help tools for problem gambling.
GamCare.org.ukOnline resources available 24/7
Professional body connecting individuals with qualified mental health practitioners across Malaysia, including those specialising in behavioural addictions including problem gambling.
psychiatry-malaysia.orgReferrals to qualified practitioners
Our own player protection team is available 24/7 to help you activate any account restriction tool, discuss self-exclusion, or signpost you toward external professional help.
Live Chat — 24/7English · Bahasa Melayu · 中文
Pussyy does not earn commission or benefit from referrals to any external organisation. These resources are listed solely for the benefit of our players and their families.
Pussyy operates a strict 21+ age policy with zero exceptions. Online gambling is an adult entertainment service and is entirely inappropriate for anyone under the age of 21. The following measures are in place to prevent underage access:
If you suspect that a person under 21 has registered on pussyy or is using an account, please contact our support team via live chat immediately. We take underage access reports extremely seriously and will investigate and act without delay.
Our player protection team is available 24 hours a day, 7 days a week, via live chat on the Website. Whether you want to set a deposit limit, request self-exclusion, or just talk to someone, we are here. Average response time: under 3 minutes.
See also our Terms & Conditions and Privacy Policy. For players aged 21 and above only. Please gamble responsibly.